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Home Privacy Policy

Privacy Policy

How we collect, use, and protect your personal information.

Last Updated: July 28, 2026

Crime Scene Cleanup California ("we," "us," or "our") operates the website www.crimescenecleanupcalifornia.us (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

Information We Collect

Information You Provide

When you contact us through our website, by phone, or by email, we may collect:

  • Your name, phone number, and email address
  • Property address or general location of the service request
  • Details about the cleanup situation you describe
  • Insurance information you voluntarily provide

Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and usage, including:

  • IP address, browser type, and operating system
  • Pages visited, time spent on pages, and referring URL
  • Device identifiers and general geographic location (city/region level)

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and service requests
  • Provide cleanup services and coordinate scheduling
  • Communicate about service status and follow-up
  • Generate insurance documentation on your behalf
  • Improve our website and user experience
  • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to analyze website traffic and improve our Site. You can control cookie preferences through your browser settings. We use Google Analytics to understand how visitors interact with our Site. Google Analytics uses cookies to collect anonymous usage data.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

  • Service Providers: We may share information with trusted third parties who assist in operating our website or providing services (e.g., waste transport companies, insurance coordinators)
  • Legal Requirements: We may disclose information when required by law, court order, or governmental regulation
  • Safety: We may disclose information when we believe it is necessary to protect the safety of individuals or the public

California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to Know: You can request information about the categories and specific pieces of personal information we have collected
  • Right to Delete: You can request deletion of your personal information, subject to certain exceptions
  • Right to Opt-Out: You can opt out of the sale of your personal information (we do not sell personal information)
  • Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact us at info@crimescenecleanupcalifornia.us or call (888) 909-5127.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Our website uses HTTPS encryption for data transmitted between your browser and our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Service records may be retained for insurance and regulatory compliance purposes.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: